Process Mapping培训 内容介绍：

Introduction
Process Mapping provides the basis for the analysis, comprehension and
design of key business processes. The delegate will understand how to create
process maps that depict the current, or planned, business system and how to
optimise the use of process mapping within any business environment.
Modelling Simple Processes (Process Selection & Project Definition)
   Diagram Notation - This section explains the basic skills and knowledge
needed to draw process maps, their structures and notation standards. Topics
covered include: entities, data flows, processes, data stores and resource
flows.
 Exercise  - Drawing a simple process maps for a common business processes.
   Specific Diagrams - Introduces and then tests basic knowledge and skills
in producing simple process maps as a way of documenting system scope and
boundaries.
   Exercise - Shows the delegate how to draw a context diagram for a simple
business system.
 Process Selection - How to select the most suitable process for
evaluation.
  Conducing the Analysis (Understanding the Process)
Gathering the information - Explanation of how and what information
regarding the process needs to be established. The process objectives. The
standards expected from the process need to be agreed, e.g. the quality
standards of the quotations - levels of detail, quantity of information etc.
What are the inputs, outputs, controls and resources required to run the
process? What are the projected new targets that should be achieved
following the re-engineering of the process? E.g. What is the ideal number
of people to run the process?
   Process Evaluation - How to evaluate this information, now needs to be
establish, discussed and agreed, with a view to establishing a better
solution - brain storming, tree diagrams and other problem solving
techniques.
  Refining the Process (Improving the Implemented Process)
   Process Performance - How determine measures of process performance.
How to record and monitor these measures and how to establish a process
performance initiative.
   Exercise  - This exercise involves the drawing of a basic business
process diagram using a context diagram and establishing appropriate
performance measures.

培训时间:2006-12-18~19

Process Mapping培训 讲师简介：

Mr.zhao:六西格玛黑带大师，ASQ认证黑带，福特公司六西格玛推行负责人。

Mr.lan:韩国三星研究院MBB，ASQ认证黑带，三星中国六西格玛推行负责人。
 
Mr.wen：中国企业联合会管理培训中心客座教授，黑带大师,6SIGMA专家。曾在美的、美资PULSE、港资亿利达集团等长期从事高层生产品质管理及技术管理，曾接受美国Six Sigma Qualtec 公司黑带培训,获得6SIGMA 黑带资格认证。多年潜心研究各国外企的生产品质管理特点及先进方法。主要研究方向为6SIGMA管理及其在企业中的推行策略。在外企先进品质管理技术方面有较深造诣和丰富实战经验。已出版品质专著《现代企业品质管理技术》、 《6SIGMA品质管理》. 《品质成本推行实务》 《6SIGMA实战》.《6SIGMA设计实战》、《6S/7S推行实务》.<<服务业6SIGMA实战>>.<<精益管理系列4部>>.<<精益6SIGMA实战>>.《如何进行试验设计》等10多部。曾应赛宝技术培训中心等多家单位之约进行6SIGMA方面的讲座和培训。曾参与中山毅嘉公司、德高公司、雅刚公司、东菱集团六西格玛项目实施并取得较大收益。

Process Mapping培训 学员对象：

    各企业的中高层技术及管理人员